{"id":3241,"date":"2022-04-04T10:52:43","date_gmt":"2022-04-04T10:52:43","guid":{"rendered":"https:\/\/a3cert.com\/complaints-and-appeals\/"},"modified":"2022-08-19T15:08:22","modified_gmt":"2022-08-19T15:08:22","slug":"complaints-and-appeals","status":"publish","type":"page","link":"https:\/\/a3cert.com\/en\/about-us\/complaints-and-appeals\/","title":{"rendered":"Complaints and appeals"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3241\" class=\"elementor elementor-3241 elementor-1172\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7962885 ac_ns_image_fade elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7962885\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c76491d\" data-id=\"c76491d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2a3ec72 elementor-widget__width-initial elementor-absolute ac_img elementor-widget-mobile__width-initial elementor-hidden-mobile elementor-widget-tablet__width-initial elementor-widget elementor-widget-image\" data-id=\"2a3ec72\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"532\" src=\"https:\/\/a3cert.com\/wp-content\/uploads\/2022\/07\/inspector-1-1024x681.jpg\" class=\"attachment-large size-large wp-image-2793\" alt=\"\" srcset=\"https:\/\/a3cert.com\/wp-content\/uploads\/2022\/07\/inspector-1-1024x681.jpg 1024w, https:\/\/a3cert.com\/wp-content\/uploads\/2022\/07\/inspector-1-300x200.jpg 300w, https:\/\/a3cert.com\/wp-content\/uploads\/2022\/07\/inspector-1-768x511.jpg 768w, https:\/\/a3cert.com\/wp-content\/uploads\/2022\/07\/inspector-1-1536x1022.jpg 1536w, https:\/\/a3cert.com\/wp-content\/uploads\/2022\/07\/inspector-1-2048x1363.jpg 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d3867c7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d3867c7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;sticky_offset&quot;:140,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-93383ad\" data-id=\"93383ad\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0acc71a elementor-widget elementor-widget-heading\" data-id=\"0acc71a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Scope of our accreditation\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60a03e4 elementor-widget elementor-widget-text-editor\" data-id=\"60a03e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can read via SWEDAC&#8217;s accreditation register which type of industries we are currently accredited for.<\/p><p>Do not hesitate to contact us even if your type of business is not in the list , as we we often take decisions to expand our accreditation with additional industry areas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6b0c73 elementor-widget__width-auto elementor-mobile-align-center elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"f6b0c73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/a3cert.com\/en\/request-for-proposal\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Ebene_1\" data-name=\"Ebene 1\" viewBox=\"0 0 32 32\"><defs><style>.cls-1{fill:none;stroke:#000;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px;}<\/style><\/defs><polyline class=\"cls-1\" points=\"21 6 31 16 21 26\"><\/polyline><line class=\"cls-1\" x1=\"7\" y1=\"16\" x2=\"30.33\" y2=\"16\"><\/line><line class=\"cls-1\" x1=\"1\" y1=\"25\" x2=\"1\" y2=\"7\"><\/line><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request For Proposal<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f89e527 ac_i\" data-id=\"f89e527\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e114c9b breadcrumb elementor-widget elementor-widget-heading\" data-id=\"e114c9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"> <a href=\"\/\">Home<\/a> \/ <a href=\"https:\/\/a3cert.com\/en\/about-us\/\">About us<\/a> \/ Complaints and appeals<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8c6d45 elementor-widget elementor-widget-heading\" data-id=\"b8c6d45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaints and appeals<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c0f77d elementor-widget elementor-widget-text-editor\" data-id=\"3c0f77d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Complete independence is a basic requirement for us as an accredited certification body. We also strive to constantly develop and improve our own work process. Feedback, complaints and appeals are an important part of this work, and something we handle with great respect and accuracy. We get very positive feedback from our customers.<\/p><p>But if you for any reason feel dissatisfied with our services, we definitely want you to give this feedback to us.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f99b21 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8f99b21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-166a5f4 elementor-widget elementor-widget-heading\" data-id=\"166a5f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We divide the negative feedback into three types.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d34b529 elementor-widget elementor-widget-text-editor\" data-id=\"d34b529\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Complaints<\/strong> &#8211; for serious deficiencies, something you want us to investigate formally &#8211; fill out the form below.<\/li><li><strong>Appeals<\/strong> &#8211; when you are dissatisfied with any decision we have made, such as a certification decision or suspension of certificates &#8211; fill out the form below<\/li><li><strong>Dissatisfaction<\/strong> &#8211; If you are dissatisfied with any part of our services (but you do not think it is serious) then we prefer that you contact us directly in the office by telephone or message &#8211; <a href=\"https:\/\/a3cert.com\/en\/about-us\/\" target=\"_blank\" rel=\"noopener\">contact us<\/a>.<\/li><\/ul><p>For complaints and appeals, our CEO and Quality Manager will investigate the basis of the complaint \/ appeal and propose an appropriate action. If you are not satisfied with the measure we propose and choose not to accept it, your question will be referred to the Advisory Board. The Advisory Board will then, as an independent, third party, contact you for further investigation, and then propose an action.<\/p><p>To ensure impartial handling of complaints and appeals, there is also the opportunity to contact the Advisory Board directly. Contact our Quality Manager Cecilia Fransson and she will assist you with the necessary contact information.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e44afb0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e44afb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-204a6bc elementor-widget elementor-widget-heading\" data-id=\"204a6bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Registration of customer complaints \/ appeals against AAA Certification AB<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-571ad16 elementor-widget elementor-widget-shortcode\" data-id=\"571ad16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-3208\"><form id=\"wpforms-form-3208\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"3208\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/3241\" data-token=\"8408002923aebe97fcfaf675538e6329\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-3208-field_2-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-3208-field_2\">Type of case? <span class=\"wpforms-required-label\">*<\/span><\/label><select id=\"wpforms-3208-field_2\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][2]\" required=\"required\"><option value=\"Complaint\" >Complaint<\/option><option value=\"Appeal\" >Appeal<\/option><\/select><\/div><div id=\"wpforms-3208-field_3-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half wpforms-first wpforms-mobile-full\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-3208-field_3\">Name<\/label><input type=\"text\" id=\"wpforms-3208-field_3\" class=\"wpforms-field-large\" name=\"wpforms[fields][3]\" ><\/div><div id=\"wpforms-3208-field_4-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half wpforms-mobile-full\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-3208-field_4\">Company name<\/label><input type=\"text\" id=\"wpforms-3208-field_4\" class=\"wpforms-field-large\" name=\"wpforms[fields][4]\" ><\/div><div id=\"wpforms-3208-field_6-container\" class=\"wpforms-field wpforms-field-phone\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-3208-field_6\">Phone number <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"tel\" id=\"wpforms-3208-field_6\" class=\"wpforms-field-large wpforms-field-required wpforms-smart-phone-field\" data-rule-smart-phone-field=\"true\" name=\"wpforms[fields][6]\" required><\/div><div id=\"wpforms-3208-field_7-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-3208-field_7\">E-mail <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"email\" id=\"wpforms-3208-field_7\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][7]\" spellcheck=\"false\" required><\/div><div id=\"wpforms-3208-field_9-container\" class=\"wpforms-field wpforms-field-text wpforms-two-fourths wpforms-first wpforms-mobile-full\" data-field-id=\"9\"><label class=\"wpforms-field-label\" for=\"wpforms-3208-field_9\">Post adress (Street)<\/label><input type=\"text\" id=\"wpforms-3208-field_9\" class=\"wpforms-field-large\" name=\"wpforms[fields][9]\" ><\/div><div id=\"wpforms-3208-field_10-container\" class=\"wpforms-field wpforms-field-text wpforms-one-fourth wpforms-mobile-full\" data-field-id=\"10\"><label class=\"wpforms-field-label\" for=\"wpforms-3208-field_10\">Post number (ZIP code)<\/label><input type=\"text\" id=\"wpforms-3208-field_10\" class=\"wpforms-field-large\" name=\"wpforms[fields][10]\" ><\/div><div id=\"wpforms-3208-field_11-container\" class=\"wpforms-field wpforms-field-text wpforms-one-fourth wpforms-mobile-full\" data-field-id=\"11\"><label class=\"wpforms-field-label\" for=\"wpforms-3208-field_11\">City<\/label><input type=\"text\" id=\"wpforms-3208-field_11\" class=\"wpforms-field-large\" name=\"wpforms[fields][11]\" ><\/div><div id=\"wpforms-3208-field_8-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"8\"><label class=\"wpforms-field-label\" for=\"wpforms-3208-field_8\"> Description (what happened and justification) <span class=\"wpforms-required-label\">*<\/span><\/label><textarea id=\"wpforms-3208-field_8\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][8]\" required><\/textarea><\/div><div id=\"wpforms-3208-field_12-container\" class=\"wpforms-field wpforms-field-gdpr-checkbox\" data-field-id=\"12\"><ul id=\"wpforms-3208-field_12\" class=\"wpforms-field-required\"><li class=\"choice-1\"><input type=\"checkbox\" id=\"wpforms-3208-field_12_1\" name=\"wpforms[fields][12][]\" value=\"A3CERT has updated its terms of delivery in accordance with the Data Protection Regulation. Personal data is handled according to &lt;a href=&quot;https:\/\/www.a3cert.webicient.se\/integritetspolicy\/&quot;&gt;Privacy Policy&lt;\/a&gt;. By clicking this box, you give your consent to these terms.\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-3208-field_12_1\">A3CERT has updated its terms of delivery in accordance with the Data Protection Regulation. Personal data is handled according to <a href=\"https:\/\/www.a3cert.webicient.se\/integritetspolicy\/\" target=\"_blank\" rel=\"noopener\">Privacy Policy<\/a>. By clicking this box, you give your consent to these terms.<\/label><\/li><\/ul><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"3208\"><input type=\"hidden\" name=\"wpforms[author]\" value=\"11\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-3208\" class=\"wpforms-submit\" data-alt-text=\"Sending \u2026\" data-submit-text=\"Send\" aria-live=\"assertive\" value=\"wpforms-submit\">Send<\/button><img decoding=\"async\" src=\"https:\/\/a3cert.com\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Loading\"><\/div><\/form><\/div>  <!-- .wpforms-container --><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Scope of our accreditation You can read via SWEDAC&#8217;s accreditation register which type of industries we are currently accredited for. Do not hesitate to contact us even if your type of business is not in the list , as we we often take decisions to expand our accreditation with additional industry areas. Request For Proposal [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":3298,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3241","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/a3cert.com\/en\/wp-json\/wp\/v2\/pages\/3241","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/a3cert.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/a3cert.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/a3cert.com\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/a3cert.com\/en\/wp-json\/wp\/v2\/comments?post=3241"}],"version-history":[{"count":5,"href":"https:\/\/a3cert.com\/en\/wp-json\/wp\/v2\/pages\/3241\/revisions"}],"predecessor-version":[{"id":4141,"href":"https:\/\/a3cert.com\/en\/wp-json\/wp\/v2\/pages\/3241\/revisions\/4141"}],"up":[{"embeddable":true,"href":"https:\/\/a3cert.com\/en\/wp-json\/wp\/v2\/pages\/3298"}],"wp:attachment":[{"href":"https:\/\/a3cert.com\/en\/wp-json\/wp\/v2\/media?parent=3241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}